Privacy Policy

01Who We Are

The RV Centre LLC (“we,” “us,” “our”) is a mobile RV repair and service business based in Wellington, Colorado, serving Northern Colorado and the Cheyenne area.

02Information We Collect

• Contact information — name, phone number, email address, service address.
• Vehicle details — RV make, model, year, VIN and service history.
• Service records — repair requests, work performed, parts used, estimates and invoices.
• Payment information — processed by our third-party payment processor. We do not store full card numbers.
• Communications — records of texts, emails and calls between us and you regarding your service.

We collect this information when you book service through our website, contact us by phone, email or text, or when we perform work on your RV.

03How We Use Your Information

• Schedule and perform repair services.
• Communicate with you about appointments, technician ETAs, estimates, approvals and invoices.
• Process payments.
• Respond to your inquiries.
• Meet our legal and regulatory obligations.

04SMS / Text Messaging

You may opt in to receive service-related text messages about your RV service. Our SMS program is The RV Centre LLC Service Notifications. Opting in is required; we do not text you unless you have asked us to.

Messages are service-related only, and may include:

• Appointment confirmations and reminders
• Technician arrival and ETA updates
• Estimate and approval requests
• Invoice notifications

Message frequency varies based on your service activity. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or call 970-804-6280.

Consent to receive text messages is not a condition of purchasing any service. We do not share or sell your SMS opt-in information or phone number to third parties for marketing purposes.

05How We Share Information

We share information only as needed to operate our business:

• With service providers — payment processors, scheduling and messaging platforms, and similar vendors who process data on our behalf.
• With your insurance company or warranty provider — at your direction, we may share estimates, photos, repair documentation and related service information to help support a claim or authorization request.
• As required by law — by subpoena, or to protect our rights.

We do not sell your personal information.

06Data Retention

We keep records for as long as needed to provide service, maintain business and tax records, and comply with legal obligations. You may request deletion of information we are not required to retain.

07Your Rights & Choices

Colorado residents have rights under the Colorado Privacy Act (CPA). To exercise any of these rights, contact us using the details below. You can opt out of text messages at any time by replying STOP.

08Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

10Changes to This Policy

We may update this Privacy Policy from time to time. The date shown at the top of this page reflects the most recent version. Continued use of our services after changes means you accept the updated policy.

11Contact Us

If you have questions about this policy, or about information you have shared with us, get in touch: